Pros and Cons of Outsourced IT Support

Computers are a must in every business, especially in today’s digital world.

This means that even small to medium-sized businesses need an IT support system to help them run their bakeshops, grocery stores, and even home-based enterprises. 

And most of them rely on outsourced IT services, commonly known as managed services providers (MSP), to prevent and reduce their cost concerns and downtime due to hardware and software issues.

According to Valuates Reports, the market size of MSP is expected to grow from USD 178.5 billion in 2019 to USD 309.4 billion by 2025. 

North America, particularly countries like the U.S. and Canada, has the largest market share during the forecast period. The reason is mainly because of its increasing acceptance of the recurring revenue model in their countries.

Read on to find out the pros and cons of hiring outsourced IT support service providers for your business.

Benefits of Outsourcing an IT Service Provider

1. Business Savings

Outsourced managed service professionals can save you lots of time and money for your company compared to building an in-house full-time IT team. 

You no longer need to invest in training, providing insurances and other employee benefits to your IT team. Most remote IT support services are highly-experienced, if not seasoned, professionals. You’re paying them exactly for their skills and know-how in the job.

In return, you’ll reduce operating costs efficiently and prevent business downtimes due to network issues.

2. Advanced Technology

Generally, an outsourced IT support services provider deals with various technical and help desk support concerns, so they already have a higher level of expertise and more advanced equipment and software. 

3. 24/7 Monitoring and Regular Maintenance

24/7 IT support monitoring

These outsourced IT support professionals can be your go-to help desk support when it comes to cybersecurity.

They can secure your business’ private and confidential data, including those of your clients and employees, and provide real-time monitoring, 24/7. 

These professionals also schedule regular maintenance of your overall IT and network security system and provide preventive expert measures against downtimes, hackers, and malware infections.

4. Help Desk Services

Some managed service providers also offer application support and customer service desk solutions. They provide 24/7 support to assist your customers with their concerns.

5. Business Focus

Outsourcing an IT support expert gives you peace of mind and more time to do the more essential aspects of your business. It allows you to focus on developing your products and services and providing satisfaction to your customers.

Cons of an Outsourced IT Support Provider

1. Shifting Control

A third-party service provider manages your IT system through shifting control. It can make some business executives uncomfortable to let different individuals handle the system alternatively since data privacy, data ownership, and disaster recovery issues may occur.

2. Communication Gap

An outsourced IT support pro is typically a virtual professional. Effective communication may be difficult due to the difference in location and time zones.

3. Negative Work Culture

Your employees may view this practice negatively unless they understand the reason why you’re outsourcing these contractors. This later impacts the work culture within your organization.

Hire an Outsourced IT Support Now!

The pros and cons of hiring these services always depend on the needs and capabilities of your company. Before outsourcing an IT support contractor, make sure to consider first the following factors:

  • Your IT support needs
  • Your current IT services capabilities
  • The exact qualifications (skillset, experience) you’re looking for in a remote professional

If you need a five-star IT service provider, Kingston Business Solutions is here to help you. Contact us to learn more about our top-notch IT support services and business solutions!

Got any questions about MSPs? Ask them away in the comments section below!