Are you a small business owner in need of tech support? Do you want to improve your cybersecurity efficiently and economically?
Some small businesses focus too much on attracting more clients without paying enough attention to their own IT needs. According to Small Business Trends, while the rise of technology has allowed them to improve many aspects of their business, 27% of SMBs still have no IT support.
The lack of small business IT help is mainly due to the lack of financial resources to fund an in-house technical support team. Fortunately, many IT companies now provide services that are both effective and affordable.
If you’re a small business owner or if you’re just interested in outsourcing an IT service provider, read on to learn more about hiring these tech support services.
Services Offered by IT Providers
1. Managed IT Services
These are the firms that work with multiple businesses and organizations. They offer a monthly subscription type service for 24/7 IT support.
For a monthly flat fee, you’re sure to get professional assistance for every issue you’ll encounter that month, regardless of the number of problems and their severity.
The managed services usually include assistance such as:
- IT support help desk
- 24/7 monitoring and scheduled maintenance and report of IT systems
- Malware Protection
- Software Update Patch and backup provision management
- Mobile Device Management
- Strategic business solutions and advice
2. Project-Based Services
It is the type of support service where you pay for each issue or incident individually. This is advisable only for small business IT support.
3. Online resources
If you’re in the early stages of you building your business and still strapped for cash, you may opt for free resources online. Some websites provide IT-related tutorials, tips, and even courses to guide you in fixing system and network issues on your own.
Although this saves you some money, it may take significant time in the long run, especially if you don’t have any background knowledge in IT.
Tips in Choosing Small Business IT Help
Here are some tips to consider when outsourcing an IT service provider for your small-scale business.
1. Choose the type of tech service you need
Choose the types of support services listed above depending on your needs and your capacity to pay.
2. Look for seasoned IT support professionals
Outsourcing IT professionals would save more money since you don’t have to pay a monthly salary to an in-house team. To maximize the flat fees you’ll be paying to an outsourced IT-provider, it’s better to look for seasoned firms who’ve been in the industry for a long time.
Ask your prospect service providers about the clients they’ve worked with for the long-term so that you’ll get an idea of the quality of support they’ll give you.
Outsourcing a seasoned IT company will ensure you that you’ll save money, time, and energy without sacrificing the quality of your network and systems.
3. Look for a firm that will push you to grow.
Rising technology is here to boost the growth of many businesses, including start-up ones. Look for IT companies that do not just provide high-quality solutions but also give you personalized support aligned with your business needs and goals.
Choose the Right IT Support for Your Business
Being a small company should not hinder you from getting advanced cybersecurity services despite your financial constraints. There are professional IT service providers now who are willing to become your partner for growth without hurting your funds.
Do you have other insights when it comes to outsourcing IT services for startup businesses? Let us know your experience in the comments section below!