Getting Help for Your IT Issues

By James Makela Certified Six Sigma Master Blackbelt, BAM, ASET22 June 2020 Submitting tickets for IT help can get mired in back and forth communications trying to establish best business value to determine the priority that tickets are assigned.  Information Technology Infrastructure Library (ITIL) provides guidance for the practices for IT Service Management (ITSM). The basic ITIL […]