Getting Help for Your IT Issues

By James Makela Certified Six Sigma Master Blackbelt, BAM, ASET22 June 2020 Submitting tickets for IT help can get mired in back and forth communications trying to establish best business value to determine the priority that tickets are assigned.  Information Technology Infrastructure Library (ITIL) provides guidance for the practices for IT Service Management (ITSM). The basic ITIL […]

Ambiguity Reduction with Process Definition

By James Makela,  Certified Six Sigma Master Blackbelt, BAM, ASET 22 June 2020 How and what data for an organization, gets collected, used and stored, seems to get ambiguous as time goes on. You find data errors, data corruption, changed definition of what data gets entered, changed utilization of the data that no longer matches what is[…..]

Concepts of UX Design

By Brenda Jonsson  6/25/2020 I’m an intern here at Kingston Business Solutions, and I’m about to embark upon a journey to earn my MLIS, or Master’s of Library and Information Science. Why intern for an IT company? Information technology is not so different from library and information science. Both are involved in the storage, retrieval, and sharing[…..]